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Brandon Medical Enhance Dedicated UK Service & Support

Reducing operating theatre downtime is becoming increasingly important as hospitals and clinics strive to reduce waiting times for their patients. Leeds based Medical Technology Company Brandon Medical, recognise this importance and have enhanced their post-sales service and support activities.

The aim of the department is to correct any equipment malfunction, from many different medical technology manufacturers, in the shortest time possible. This reduced downtime allows healthcare services to function uninterrupted and patient schedules to remain on time.  

The service and support department is headed by Installation and Service Manager, Tony Booth. Tony joined Brandon in 2010 bringing with him 20 years experience in the telecoms and IT sector. He is a member of IOSH and is a registered PRINCE2 practitioner. Mandy Pearson who is office based, can assist with any servicing day to day query and contractual agreements. The department operates a team of full time service engineers. All of the engineers have been trained on a full range of medical technology equipment including operating theatre lighting, pendant systems, surgeons control panels, IPS, UPS and battery back up systems.

“We try to make the service as efficient as possible”, Tony Booth comments. “We store most spare parts on site and we’ve also added a feature to our website to allow customers to request a service electronically. This automatically enters their request into our system and Mandy will get back to them the same day to arrange a site visit”.

To ensure maximum flexibility for their customers and the size of the healthcare institution, Brandon have a choice of service contracts ranging from Planned Preventative Maintenance contracts, yearly maintenance visits to break-down cover, equipment loans and offer product training for all staff. These service contracts are of long term value as they all provide discounted spare parts and call outs. Brandon Medical adhere to providing solutions and giving the best customer service through flexibility, responsiveness and co-operation.

 For more information, please contact our servicing department directly on Tel: 0113 272 8535 email service@brandon-medical.com

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